UCMScampaign is focused on high-volume, time-sensitive, mission-critical campaigns. We deliver the high speed, scalable communications capabilities that enable your organisation to inform, transact with or sell to your customer base.
Our services include:
- Customer acquisition
- Public awareness campaigns
- Emergency response services
- Market research / surveys
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If you are looking for customer growth, our proven sales techniques are underpinned by a highly targeted recruitment, training and coaching cycle that drives maximum agent performance. We help sell additional products or services to existing customers, or cross-sell products between different partner organisations. Sales campaigns can be pro-active outbound or re-active inbound. |
Our dedicated Quality Assurance team uses the latest digital voice and screen recordings to verify sales transactions and reduce customer attrition. UCMScampaign’s technology suite incorporates an advanced predictive dialler, CRM application, list management and reporting systems. The combination optimises all processes, leading to the lowest total cost-per-sale possible.
If your organisation experiences a crisis, we’re capable of responding almost immediately, with large-scale agent pools to provide information services to callers. We can deliver several hundred agents on demand – or enact a pre-defined emergency response plan. For example, following the 2005 Boxing Day Tsunami, we mustered over 700 agents to support the fundraising activities complete with training, management and reporting. We achieved this with just four days’ notice.
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Sometimes you need additional means to communicate with your audience. Whether for government or private enterprise, we’re uniquely equipped to handle high transaction volumes within a brief period of time. These include events such as share floats, legislative changes, product recalls and new product launches. |
Using our extensive outbound technology and agent resources, we can survey, capture and report on research projects of every description. Our fully customisable desktop application links directly to our reporting system ensuring you have full visibility of the volume, timing and outcomes of all interactions.
We welcome the opportunity to demonstrate our capabilities to you through either a trial, a proposal or a visit to our main operational site in the Melbourne's CBD.
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